Are you ready to transform your understanding of operational excellence and human performance?
Our HRO Practitioner Certification Program will guide you on how!
Explore Our Certification Levels
Browse through the agenda for each certification level to understand what is included in each stage of the certification process. Our pricing is clear, and access is always easy. You can also benefit from a bundle price that covers all 4 certification levels for a complete learning experience.
Level 1: HOP Fundamentals
Starts at: $197 Per Seat
Level 1 Courses Include:
This course provides an overview of HOP’s history, key principles, and practices, highlighting the importance of a Just and Reliable Culture. Participants will gain foundational knowledge to identify factors that contribute to errors and promote a culture of safety and resilience.
Participants explore the seven core principles of HOP, focusing on minimizing undesirable events by addressing systemic issues, managing human fallibility, and fostering adaptive capacity for sustainable success.
This course examines active and latent errors, the pathways to harm, and strategies to manage human error proactively, ensuring safety and minimizing consequences.
Learn to identify and mitigate workplace error traps using practical tools like task planning, procedure adherence, and self-checking to maintain positive control and prevent errors.
Participants explore Knowledge-, Rule-, and Skill-based performance modes, their error rates, and mitigation strategies to improve safety and reliability.
This course teaches the Controls, Barriers, and Safeguards (CBS) Strategy for protecting assets and enhancing risk management through practical applications.
Discover how system weaknesses affect safety and productivity and learn strategies to identify and address vulnerabilities proactively.
Participants learn to identify Critical Steps, understand their importance, and implement strategies for risk management and proactive safety practices.
This course focuses on identifying RIAs, their role in managing risk, and tools to prevent errors and improve safety outcomes.
Reinforce and assess your understanding of key concepts from the HOP Fundamentals curriculum, including practical application to real-world scenarios.
Level 2: HOP Error Mitigation Tools
Starts at: $197 Per Seat
Level 2 Courses Include:
This course introduces the foundational strategies and techniques of Human and Organizational
Performance (HOP) Tools. Participants learn how these tools address human fallibility and
organizational complexities to improve performance and prevent errors. By the end, learners will
understand the purpose and benefits of HOP Tools and their role in fostering reliability and
performance.
This course explores the self-checking technique (e.g., STAR), focusing on deliberate and
mindful task execution to prevent errors. Participants learn strategies for effective self-checking,
including situational awareness and cognitive aids. By the end, they will be equipped to integrate
self-checking into daily work to promote error prevention and precision execution.
Participants learn the importance of second-person verification for critical tasks. The course
emphasizes critical thinking, attention to detail, and communication to ensure accuracy. By the
end, participants will confidently apply independent verification to enhance reliability and error prevention.
This course highlights the importance of real-time collaboration and communication during
critical tasks to ensure accuracy and prevent errors. The course focuses on building situational
awareness, teamwork, and communication skills to implement concurrent verification
successfully. By the end, participants will be equipped to foster precision execution, positive
control, and error prevention within their organizations.
Peer Checking focuses on collaborative error detection and correction. Participants learn structured communication techniques and develop trust and teamwork to enhance safety and reliability during tasks.
This course teaches the sender, receiver, and verifier roles for effective communication in high-
reliability environments. Participants develop skills like active listening and concise feedback to
enhance teamwork, situational awareness, and error prevention.
Participants learn the importance of following procedures consistently to mitigate risks and
ensure task reliability. The course covers strategies for interpreting procedures, addressing
challenges, and refining processes for continuous improvement.
This course introduces the Two-Minute Drill, a technique to pause and reflect before starting
tasks. Participants learn how this tool enhances mindfulness, decision-making, and situational
awareness, reducing errors and promoting safer work practices.
Using the RU-SAFE process, participants learn to conduct effective risk-based pre-work
discussions, focusing on Critical Steps and Risk Important Actions. The course emphasizes
collaboration, hazard identification, contingency planning, and open communication to
proactively manage risks.
This standalone course empowers participants to pause work and seek clarification when in
doubt, fostering a questioning attitude that prevents errors and ensures safety during high-risk tasks.
Highlighting the importance of Correct Component Verification, this course focuses on preventing equipment malfunctions, disruptions, and safety hazards. It shows how collaboration between performers and verifiers improves safety, efficiency, and operational integrity.
This refresher course revisits key HOP tools, including self-checking, peer checking, 3-way
communication, and pre-work discussions. Through case studies and practical exercises, participants deepen their understanding and refine their ability to apply these tools effectively in their work.
Level 3: CRITICAL STEPS: Managing Absolutes
Starts at: $597 Per Seat
Level 3 Courses Include:
The Introduction to Critical Steps course defines a Critical Step as a human action that, if performed improperly or preceded by an incorrect action, will trigger immediate, irreversible, and intolerable harm to an asset. Critical Steps are an essential part of everyday tasks, both at work and at home, and are fundamental to ensuring that work can be carried out safely and effectively.
This course defines Critical Steps and describes their attributes. It discusses how identifying and controlling Critical Steps promotes organizational success while eliminating harm to the company and its key assets.
This course orients students on how to think about human performance risks in front-line operations. More importantly, it reframes human error as a loss of control, explaining that harm to assets is caused by hazards, not by front-line workers.
Examine the Work Execution Process, which outlines how work is planned, executed, and improved. Understanding the three phases of work helps in the systematic preparation and performance of Critical Steps, as well as learning from unexpected events.
This course explores Risk Important Actions (RIAs), the human actions that precede Critical Steps and set up the necessary preconditions for success when front-line workers perform Critical Steps.
This course addresses the performance of Critical Steps in the workplace. Part 1 emphasizes the need for positive control and the ability to shift between fast and slow thinking. Part 2 describes the application of Risk-Based Thinking through the mindful use of Human Performance Tools—proven methods to manage the lead-up to and execution of Critical Steps.
This course provides leaders with a workable strategy for managing Critical Steps. It teaches how to effectively and consistently identify and control Critical Steps from a systems perspective, including methods for enhancing adaptive capacity to respond to the unexpected.
This exam tests leaders' ability to identify, control, and adapt to Critical Steps using a systems approach, covering all course material and strategies for handling the unexpected.
Level 4: HERA – HOP Event Reporting and Analysis
Starts at: $597 Per Seat
Level 4 Courses Include:
The HERA (HOP Event Reporting and Analysis) course trains professionals to enhance event
investigations by uncovering root causes, including system weaknesses and organizational
factors. Participants will learn to analyze events without blame, focusing on context and
systemic contributors. The course covers event response, data collection, analysis, reporting,
and corrective actions, enabling participants to develop sustainable solutions and improve
safety and reliability.
This course prepares participants to collect critical data for HOP Event Reporting and Analysis
(HERA). It covers evidence preservation, effective interviewing, scene documentation, and
graded approaches for data collection. Participants will learn to gather reliable witness statements, mitigate bias, and use best practices for diagrams and evidence handling, supporting accurate analysis and organizational learning.
This course trains managers and supervisors to investigate HOP events efficiently, focusing on
system weaknesses, error traps, and failed defenses rather than blame. Participants will learn to
gather data, analyze causal factors, and recommend corrective actions using the Quick HERA process, promoting safety culture and preventing recurrence.
This course explores how pathways to harm develop in high-risk operations, focusing on active and latent errors, system weaknesses, and error traps. Participants will learn to identify hidden risks, manage latent conditions, and apply defenses like controls, barriers, and safeguards. The course emphasizes systems thinking and proactive strategies to prevent harm, ensuring safer and more reliable outcomes.
This course equips participants with advanced skills to conduct formal causal factor analysis for
high-consequence events. It focuses on identifying and addressing latent conditions, error traps,
and failed defenses while ensuring accurate documentation and effective corrective actions to enhance safety and reliability.
Don’t just take our word for it—take a look at our recent HRO Master Practitioner recipients and see how our programs have made a real impact!
The HOP Event Reporting and Analysis (HERA) process has really improved the way I conduct investigations, moving beyond individual actions to uncover deeper organisational weaknesses and error traps that influence our performance. By focusing on critical steps and risk-important actions, HERA provides a structured approach that helps us understand why decisions made sense at the time and what conditions contributed to the event.
Josh Bryant
Rather than placing blame, HERA promotes proactive learning, enabling us to strengthen our systems and critical controls, and allowing us to learn how our people adapt in our work environments. This approach has improved our ability to analyse work as done versus work as imagined, leading to more effective improvements in work and reliability. HERA’s outcomes have also influenced some of our leaders and our clients to ask better questions when doing investigations and event learning.
Invest in your future and become an HRO Practitioner. Gain the skills to enhance safety, reliability, and performance in your organization.
